⸺ Trotec Support & Service
Why Choose
Trotec for Support?
From installation to breakdown repair, our local team keeps your laser system running at its best. Real technicians, real stock on hand, and support that actually responds.
4hrs
Average response time on support requests
96%
First-time fix rate when our engineer is on site
5★
Google reviews from customers internationally
National
Coverage from our qualified technician fleet
⸺ Why Trotec
Support You Can Actually Rely On
After-sales support built around real people, real stock and real response times.
Local-based email and telephone support, no overseas call centres
National coverage from Trotec's official team of qualified service technicians and fully stocked van fleet
Remote support using TeamViewer screen-sharing software
Response to support requests within 4 business hours
Five star Google reviews from our existing customers internationally
96% first-time fix when our engineer is on site
Comprehensive TroCare packages available
Huge local warehouse for fast turnaround on parts and consumable items
⸺ Preventative Maintenance
Annual Service & Preventative Maintenance
To keep your Trotec system in tip-top condition, we recommend simple self-checks alongside a regular technical service from our certified team.
Why Do I Need an Annual Service?
An annual maintenance visit from our qualified technicians ensures optimal laser performance and reduces the risk of breakdown. We check the functionality of all optical, mechanical and electro-mechanical parts and provide tips to improve your laser’s operation.
For machines under heavy usage or with demanding applications, we may recommend more regular visits. Annual service visits are part of our TroCare plans, or can be booked separately.
Carried out by certified technicians who have graduated from our Trotec Academy
Our Service Checklist Covers
- ✓ Laser source health check
- ✓ Optics check and clean
- ✓ Alignment check
- ✓ Belt tension check and clean
- ✓ Electronic safety check
- ✓ Preventative maintenance and application advice
- ✓ Full machine clean
⸺ Repairs & Spares
Breakdown Repair, Consumables & Spare Parts
In the unfortunate event of a machine error or breakdown, our experienced technicians are on hand via email or telephone. Many problems can be resolved remotely using the screen-sharing software installed alongside every laser system.
If an on-site visit is required, our team is ready to get you back up and running in the shortest possible time. TroCare customers benefit from priority response times, with onsite call-outs included in the cost of the plan.
96%
of service cases resolved within the first call or service visit, on average
⸺ Training
Individual & Group Training Sessions
In addition to ongoing support and troubleshooting, we offer individual and group training sessions held at your premises or your chosen Trotec showroom location.
Training courses can be tailored to cover laser maintenance, processing best practice, material application advice, and how to work more efficiently with your machine.
⸺ Self-Service Checks
Keep Your Laser Running Smoothly
Alongside regular technical service, we recommend simple maintenance checks you can perform yourself: checking the optics and lens, keeping the work table clean, and changing the extraction filter regularly.
When your laser system is installed, we ensure your operator is fully trained on how to perform these self-service checks.
⸺ Customer Reviews
What Do Our Customers Think?
Excellent customer service is the foundation of Trotec’s solution. We’re happy to provide customer references so you can get an impartial opinion of the support available.
TroCare, peace of mind, confidence in competent technicians, making the whole laser experience comfortable and profitable with little to no down time. Prevention being better than cure, these guys keep things running smoothly with the maintenance involved in the TroCare package.
I have been a Trotec customer for many years. I bought my first lasers from them as well as the latest ones and have always been happy with the quality of the equipment as well as the technical support. Adding up all these expenses made it worthwhile to have taken out TroCare.
Complete Peace of Mind for the Lifetime of Your Laser
Your Trotec laser is an investment in your business. TroCare protection plans give you fuss-free cover so your machine keeps running safely and reliably, no matter how your business grows. The Trotec protection plan is valid for all Trotec systems.
* See General Terms & Conditions for parts included. TroCare protection packages can be purchased directly with a new machine, or later following a detailed status check.
Why Choose TroCare?
TroCare FAQs
Is TroCare worth the cost?
If you want peace of mind that your laser stays productive and you want to avoid unplanned repair costs, TroCare makes sense. It covers maintenance visits, labour, parts and travel. If your laser power drops below agreed parameters, we'll bring it back up to spec, even if that means replacing the laser source.
Why do I need an annual service?
An annual visit from our qualified technicians ensures optimal performance and reduces the risk of breakdown. We check all optical, mechanical and electro-mechanical parts and give you tips to get the most out of your machine.
When can I sign up to a TroCare plan?
TroCare can be applied to Trotec laser systems up to ten years of age. If it's not added at the time of purchase, we'll need to inspect the laser before a TroCare certificate can be issued.
What is the period of cover?
A TroCare contract covers your laser system for 12 months at a time, payable in advance or by 12 monthly direct debit payments. It renews automatically each year and we'll contact you in advance of your renewal date.
Why choose Trotec over other service providers?
We develop, manufacture and maintain Trotec laser systems, so we know the machines inside-out. With a large local warehouse of common spare parts and consumables, we aim never to miss a beat when it comes to keeping our customers running.
Are there any hidden costs?
TroCare plans are fully inclusive. You can manage your costs and rest easy knowing we've got you covered if any problems arise. There are no hidden costs and no call-out charges under a TroCare Protect plan.
Fantastic service from the TroCare service team who guided me step by step on how to fine tune my laser alignment over the phone, then the technician remotely updated my software and firmware fixing all the hiccups along the way. This is why I have a Trotec laser!
Neil Spiers, TroCare customer