Effective Date: 8 June 2026

1. Introduction

Rubber Stamp & Engraving (Pty) Ltd (“RSE”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly and in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through our website, www.rsetroteclaser.co.za.

By accessing and using this website, you agree to the terms of this Privacy Policy.

2. Company Information

Rubber Stamp & Engraving (Pty) Ltd
3 Appel Road
Kramerville
Sandton, 2090
South Africa

Email: info@troteclaser.co.za
Website: www.rsetroteclaser.co.za

3. Information We Collect

We may collect personal information when you:

• Submit a contact form
• Request a quotation
• Request a demonstration
• Request training information
• Request technical support
• Download brochures, datasheets or other resources
• Subscribe to marketing communications
• Communicate with us by email, telephone or online forms

Information collected may include:

• Name and surname
• Company name
• Job title
• Email address
• Telephone number
• Physical address
• Industry information
• Products or services of interest
• Any information voluntarily provided in correspondence

Form submissions made through our website are stored securely in our website database and may be forwarded to our team via email.

4. Information Automatically Collected

When you visit our website, we may automatically collect information including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Time spent on pages
• Referring website information
• Geographic location data (where available)
• Website interaction and usage statistics

This information helps us improve our website, products and services.

5. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide quotations and proposals
• Arrange product demonstrations
• Provide training information
• Deliver requested downloads and resources
• Provide technical support
• Improve our products and services
• Improve website performance and user experience
• Conduct market research and analysis
• Maintain customer records
• Comply with legal obligations
• Protect our business against fraud and misuse

6. Marketing Communications

Where you have opted in or where permitted by applicable law, we may send:

• Product updates
• Company news
• Event invitations
• Training opportunities
• Promotional offers
• Industry-related information

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us at info@troteclaser.co.za

We will not send marketing communications where you have withdrawn your consent.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember user preferences
• Analyse website traffic
• Improve website performance
• Support advertising and remarketing activities

You may disable cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.

7.1 Cookies Set by Our Website

The following types of cookies may be set when you visit our website:

• Essential cookies: set by WordPress and SiteGround hosting to ensure core website functionality, security and session management. These include PHPSESSID and SG_POPUP cookies.
• Analytics cookies: set by Google Analytics to help us understand how visitors interact with our website. These cookies collect anonymous usage data.
• Advertising and remarketing cookies: set by Google Ads, Meta (Facebook) Pixel and LinkedIn Insight Tag to support our marketing activities.
• Map cookies: set by Google Maps when our embedded map is loaded on the contact page. These may collect your IP address and device information.

7.2 Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or manage your preferences individually.

You can update your cookie preferences at any time by clicking the cookie settings link in the footer of our website.

8. Analytics and Advertising

Google Analytics

Google Analytics helps us understand how visitors use our website by collecting anonymous usage information such as:

• Pages visited
• Time spent on the website
• Visitor interactions
• Device and browser information

Google Ads Remarketing

We may use Google Ads remarketing services to display advertisements to previous website visitors across Google’s advertising network.

Meta (Facebook) Pixel

We may use Meta Pixel to measure advertising effectiveness and improve marketing campaigns.

LinkedIn Insight Tag

We may use LinkedIn Insight Tag to analyse website usage and improve advertising campaigns on LinkedIn.

Google Maps

We embed Google Maps on our website to display our location. Google Maps may collect information about your device, IP address and interaction with the map. This is governed by Google’s Privacy Policy at policies.google.com/privacy.

These services may use cookies and similar technologies to collect information about your interaction with our website.

9. Sharing of Information

We do not sell personal information.

We may share information with trusted service providers including:

• Website hosting providers
• IT service providers
• Marketing and analytics partners
• Customer relationship management systems
• Professional advisors
• Regulatory authorities where legally required
• SiteGround (website hosting, servers located in Europe)
• FluentForms (contact form processing and data storage within our website)

All third parties are required to maintain appropriate safeguards for personal information.

10. International Transfers

Some of our service providers may store or process information outside South Africa.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information remains protected.

11. Data Security

We implement reasonable technical and organisational security measures designed to protect personal information against:

• Unauthorised access
• Disclosure
• Alteration
• Loss
• Misuse
• Destruction

While every effort is made to protect personal information, no internet-based system can be guaranteed to be completely secure.

12. Retention of Information

Personal information is retained only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal and regulatory obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

13. Your Rights

In accordance with POPIA, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain processing activities
• Withdraw consent for marketing communications
• Submit a complaint regarding the processing of personal information

Requests should be directed to: info@troteclaser.co.za

Please use the subject line “POPIA Data Request” when submitting your request.

14. Third-Party Websites

This website may contain links to external websites.

We are not responsible for the privacy practices, content or security of third-party websites and encourage users to review their privacy policies.

15. Children’s Privacy

This website is intended for business and professional users and is not directed at children under the age of 18 years.

We do not knowingly collect personal information from children.

16. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Updated versions will be posted on this page and will become effective immediately upon publication.

17. Contact Information

For privacy-related enquiries or requests, please contact:

Rubber Stamp & Engraving (Pty) Ltd
3 Appel Road
Kramerville
Sandton, 2090
South Africa

Email: info@troteclaser.co.za
Website: www.rsetroteclaser.co.za

18. Complaints

If you believe that your personal information has not been handled in accordance with applicable law, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator of South Africa
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za

19. Information Officer

In accordance with POPIA, Rubber Stamp & Engraving (Pty) Ltd has appointed an Information Officer responsible for ensuring compliance with the Act.

The Information Officer can be contacted at:

Information Officer: Lynette van den Berg
Email: lynnv@trodat.co.za

20. Website Platform and Tools

Our website is built on WordPress and hosted by SiteGround. We use the following tools which may process personal information:

• WordPress: our website content management system
• SiteGround: our website hosting provider, with servers located in Europe
• FluentForms: used to process contact form submissions. Data is stored securely within our website database
• Google Maps: embedded on our contact page to display our location. Subject to Google’s Privacy Policy at policies.google.com/privacy
• Google Analytics: used to analyse website traffic and usage
• Google Ads: used for remarketing to previous website visitors
• Meta Pixel: used to measure advertising effectiveness
• LinkedIn Insight Tag: used to analyse website usage and improve LinkedIn campaigns